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Product Support Services

Protect Your Business Platform with One Stop,
High-quality Support Services

SERVICE OVERVIEW

INTELLILINK Product Support services will relieve you from spending days taking care of issues and problems on your system. We will resolve your queries and issues quickly and will support you keep your system more reliable and efficient.

Your Expectations and Our Commitments

Key factors for our high quality support services

  • Technical Accuracy and Fast Resolution

    Factor1

    Technical Accuracy and Fast Resolution

    “Advanced Technology Unit(ATU)”, a joint support center established by INTELLILINK and Oracle Japan, contributes to fast resolution of issues by enabling swift collaboration between our support team and Oracle support/development teams. Thorough investigation and validation in our test environment also ensure technical accuracy of the solution.

  • Managed Service Delivery

    Factor2

    Managed Service Delivery

    Your Service Delivery Manager (SDM) will manage the whole maintenance support lifecycle for your system. SDM comprehends and regularly reports the status of the incidents or inquiries in your system. In the case of major issue/failure, SDM as a coordinator between INTELLILINK support team and Oracle works to accelerate the resolution of the problem by offering a clear path to the goal.

  • Proactive Support

    Factor3

    Proactive Support

    Not only solving the problem reactively, we also identify and resolve your potential issues before they become real time problems. You will be informed regarding the newly detected vulnerability or bugs in Oracle products and whether they will affect your system or not. You can prevent your system from failure by applying workaround or patching in advance, and even if proactive patching is not available then we will assist you to establish a strategy to quickly respond to the problem.

Supported Products

  • Oracle Database

    Oracle Database

    Oracle Data Guard
    Real Application Clusters

  • Oracle Engineered Systems

    Oracle Engineered Systems

    Oracle Exadata Database Machine
    Zero Data Loss Recovery Appliance

  • Fusion Middleware

    Fusion Middleware

    Oracle WebLogic Server
    Oracle Coherence

  • Data Integration

    Data Integration

    Oracle GoldenGate
    Oracle Data Integration Suite

  • Development

    Development

    Java SE

and many more.

*As of now the support services is ONLY available in Japan

Awards and Recognition

NTT DATA INTELLILINK has been recognized for its efforts to enhance the customer satisfaction,
and has been awarded for its high quality support service.

Awards Received

Oracle Excellence Awards 2015 Specialized Partner of the Year: Support Quality - Japan
Oracle Excellence Awards 2017 Specialized Partner of the Year: Support Quality - Japan