Simplify Any Workflow
Contribute to improved productivity and user experience by
connecting people, operations, and systems.
Individually optimized systems for each business are
fragmenting and complicating the UI/UX and workflow of the entire enterprise.
fragmenting and complicating the UI/UX and workflow of the entire enterprise.
It is important to select the best packages and services for each business.
On the other hand, as the number of systems used increases, the UI for each system changes and workflows become complex
Workflow can also cause user productivity and UX to suffer.
On the other hand, as the number of systems used increases, the UI for each system changes and workflows become complex
Workflow can also cause user productivity and UX to suffer.
Individually optimized systems for each business are
fragmenting and complicating the UI/UX and workflow of the entire enterprise.
fragmenting and complicating the UI/UX and workflow of the entire enterprise.
It is important to select the best packages and services for each business.
On the other hand, as the number of systems used increases, UI for each system changes and workflows become complex, which compromises the user productivity and UX.
On the other hand, as the number of systems used increases, UI for each system changes and workflows become complex, which compromises the user productivity and UX.
Examples of problems
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Administrator... Employees who operate and manage the system and provide services -
User... General employees and customers who receive services through the system
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'Cumbersome procedures, complicated rules'
AdministratorThey are very busy with similar inquiries from users.
UserThe organization is vertical structured. Procedures and rules are difficult to understand. -
"Different UI/UX for different systems."AdministratorOperating procedures for users need to be maintained and managed for each system.UserIt takes time to get familiar to using the system due to the different UI/UX. -
"Systems that are not integrated"AdministratorTime-consuming to submit data and maintain consistency.UserNeed to use multiple systems for procedures. -
"Time-consuming system development."AdministratorThere is insufficient time or personnel to respond to user requests.UserIt is difficult to get a response to system improvement requests.
NTT DATA INTELLILINK will
solve your problems
by combining our solutions with a short-term
ServiceNow implementation.
solve your problems
by combining our solutions with a short-term
ServiceNow implementation.
NTT DATA INTELLILINK will
solve your problems
by combining our solutions
with a short-term
ServiceNow
implementation.
solve your problems
by combining our solutions
with a short-term
ServiceNow
implementation.
Using
ServiceNow is a
strength of NTT DATA INTELLILINK
strength of NTT DATA INTELLILINK
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Inter-system integration and automationIn addition to the value provided by ServiceNow, we offer integration with other systems or automation solution to create a new work style that allows you to focus on high value-added work that only people can do.
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UI/UX provision across the organizationBased on our extensive implementation experience and in-house implementation experience, we provide integrated services and UI/UX to employees and customers by centralizing the front end of systems that were previously provided to each organization and business unit.
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Fast development/short release timesWe use an agile methodology to develop the templates and no-code, low-code development environment provided by ServiceNow to achieve speedy system implementation.
ServiceNow is a digital workflow solution that connects all business experiences into one, with the goal of "creating new, value-added work that only people can do." This service provides a wealth of ready-to-use best practices in the three areas of "Transforming IT Operations," "Enhancing the Employee Experience," and "Restructuring Customer Contacts.
Value Created by NTT DATA INTELLILINK
and ServiceNow
and ServiceNow
We provide value to our customers by offering a set of unique solutions that combine the advanced IT technology that NTT DATA INTELLILINK has cultivated over many years with ServiceNow.
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Revitalization of people and organizationsActivate human and organizational connections by building superior workflows -
Improved business efficiencyStreamlining operations by organizing and automating cumbersome tasks -
Operational sophisticationRealize advanced IT operations by linking with peripheral systems and realizing a single platform
Services Offered
Service Operations Management
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INTELLILINK Configuration Information Utilization Service
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INTELLILINK IT Asset Management
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INTELLILINK IT Service Management Maintenance Service
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Operations Management Solution Hinemos Integration
Security Operations Management
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Vulnerability Management Solutions
Network Services
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ServiceNow Secured over VPN(NTT Communications Corporation)
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R-Cloud Proxy for ServiceNow(Service provided by Ryobi Systems Co.)
INTELLILINK Configuration Information Utilization Service
Visualization of latest configuration information and vulnerabilities using Discovery+OSS
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Manage various environments: on-premise, private cloud, and public cloud -
Perform vulnerability checks using OSS -
Dashboard visualization of collected configuration and vulnerability information
This service automatically collects, manages, and utilizes OS, middle, and application information built in various environments using ServiceNow's Discovery function.
It also has the ability to centrally check for potential vulnerabilities in managed nodes based on the configuration information collected.
It also has the ability to centrally check for potential vulnerabilities in managed nodes based on the configuration information collected.
INTELLILINK IT Asset Management Service
PC asset management operations and application flow on ServiceNow
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ServiceNow centralizes the system where each organization used to manage IT assets individually with Excel, etc.
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Implemented application flow with ServiceNow to save labor and streamline periodic IT asset inventory
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We also plan to offer a consulting menu on IT asset management for our customers
ServiceNow's workflow enables management tasks such as PC registration, inventory, and retirement, which are mainly distributed to workplaces. We also plan to provide a consulting menu for developing asset management and configuration management collaboration processes in line with international standards.
INTELLILINK IT Service Management Maintenance Services
ServiceNow technical and version-up information provision and QA service
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ServiceNow emails and announcements in English are translated and provided in Japanese
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ServiceNow technical questions answered through our expert, community, and Now Support channels
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Version-up support and test automation support services also provided (optional service)
Provide maintenance services focusing on responding to inquiries when using ServiceNow IT Service Management and providing information on version upgrades, etc. As optional services, we also provide "Version Up Support Service" and "Test Automation Support Service". By using this service, customers can significantly reduce the time and effort involved in ServiceNow operations.
Operations Management Solution Hinemos Integration
Seamless coordination of ITSM and ITOM with infrastructure operations for overall optimization of IT service operations
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System configuration information automatically collected by Hinemos is linked to ServiceNow's CMDB
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Leveraging Hinemos automation capabilities with ServiceNow workflows as the front end
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Automatic reporting of Hinemos monitoring and job execution results as ServiceNow events
Hinemos provides functions for "collection and accumulation," "visualization and analysis," and "automation" required for integrated system operation management.
By seamlessly integrating Hinemos and ServiceNow, IT service operations can be automated and optimized, and system operation processes can be streamlined and costs optimized.
By seamlessly integrating Hinemos and ServiceNow, IT service operations can be automated and optimized, and system operation processes can be streamlined and costs optimized.
Vulnerability Management Solutions
Advanced security operations with automated vulnerability management
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Automation significantly reduces the workload of collecting huge amounts of vulnerability information and making decisions on applying updated patches
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Automatically matches scanned data with asset information to be protected
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Automatic calculation of countermeasure priorities based on vulnerability risk and asset value
Since many vulnerabilities are discovered on a daily basis, it has become difficult to address all of them.
Prioritizing countermeasures based solely on the risk level of vulnerability information can lead to unexpected security incidents, as countermeasures for assets with extremely important value are put off until later. Vulnerability management solutions combine vulnerability and asset information to visualize the prioritization of vulnerability countermeasures and help ensure that the most effective vulnerability countermeasures are implemented.
Prioritizing countermeasures based solely on the risk level of vulnerability information can lead to unexpected security incidents, as countermeasures for assets with extremely important value are put off until later. Vulnerability management solutions combine vulnerability and asset information to visualize the prioritization of vulnerability countermeasures and help ensure that the most effective vulnerability countermeasures are implemented.
ServiceNow Secured over VPN
(Solution provided by NTT Communications Corporation)
(Solution provided by NTT Communications Corporation)
Ensure secure communication between customer center and ServiceNow
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ServiceNow instances can be migrated to VPN connections without changing the customer's environment
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Flexible bandwidth selection for VPN connection section according to customer usage
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Customers currently using ServiceNow can be provided with VPN connection only
ServiceNow provides a closed-loop connection between ServiceNow and the customer's ICT environment via VPN to ensure secure communication between the customer's ICT environment and ServiceNow. Customers currently using ServiceNow can be provided with VPN connection only.
This solution is provided by NTT Communications Corporation.
This solution is provided by NTT Communications Corporation.
R-Cloud Proxy for ServiceNow
(Service provided by Ryobi Systems Co.)
(Service provided by Ryobi Systems Co.)
Cloud access service that securely connects ServiceNow to a comprehensive administrative network dedicated to municipalities
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ServiceNow can be used in a secure, closed LGWAN network environment
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Seamless integration with Now Platform via proprietary authentication API
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Available without special procedures for ITSM, CSM, and ITBM users
A cloud access service (LGWAN-ASP) that securely connects the Now Platform, ServiceNow's cloud-based platform, from a comprehensive government network (LGWAN) dedicated to local governments.
This solution is provided by Ryobi Systems Co.
This solution is provided by Ryobi Systems Co.
Our ServiceNow specialists
will solve your problems
will solve your problems
NTT DATA INTELLILINK has engineers with various backgrounds, advanced technology, and experience to help maximize the value of your ServiceNow implementation.
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ServiceNow
Specialist GroupServiceNow engineers are specialists who have completed technical training and acquired know-how through practical experience. -
Engineers with a wide range
of technical skillsEngineers with a wide range of technical skills from infrastructure to applications and even security. -
The mindset of maximizing
the customer's introduction effect.We consider not only short-term implementation effects immediately after implementation, but also try to understand the customer's planned roadmap and make proposals considering function addition and maintainability.
Engineer Introduction
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Strengths:
Standardized and efficient design of system operationProducts covered:
ITSM
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Strengths:
Scrum Master of Agile DevelopmentProducts covered:
HRSD -
Strengths:
Total integration including integration of apps and infrastructureProducts covered:
ITOM/ITSM -
Strengths:
Establishment of security monitoring infrastructure and operational flow designProducts covered:
SecOps
We offer advanced security
operations automation
I have been working on security-related technologies since the late 1990s, when unauthorized network access and computer viruses were not regarded as serious threats to society as they are today.
After joining NTT DATA INTELLILINK, I was engaged in enhancing the monitoring system of the SOC (Security Operation Center) and incorporating new sensor devices into the service.
In recent years, we have conducted research on the topic of Security Orchestration, Automation and Response (SOAR) and have found ServiceNow to be the most effective SOAR underlying solution product comparison.
I am currently gaining hands-on experience with ServiceNow as a field leader on a project to implement a security solution for a customer using ServiceNow Security Operations.
After joining NTT DATA INTELLILINK, I was engaged in enhancing the monitoring system of the SOC (Security Operation Center) and incorporating new sensor devices into the service.
In recent years, we have conducted research on the topic of Security Orchestration, Automation and Response (SOAR) and have found ServiceNow to be the most effective SOAR underlying solution product comparison.
I am currently gaining hands-on experience with ServiceNow as a field leader on a project to implement a security solution for a customer using ServiceNow Security Operations.
With our excellent development team in India
and bridge engineers in Japan,
we build a system that gives assurance to our customers.
I have experience in system optimization consulting for a large SI company, mainly for public organizations, followed by waterfall project management and scrum master for agile development.
I am currently working as a bridge engineer for ServiceNowHRSD projects ordered in Japan to our Indian affiliate, utilizing my English skills. ServiceNow with many templates for back-office operations in human resources and general administration HRSD, but may involve customization for Japan-specific customer requirements.
The most important aspect of my job is determining how much of the customer's requirements can be met by HRSD's basic functions and how to customize the functions to meet the areas that cannot be met.
Or, conversely, we may act as a liaison between the client and the development team in India to coordinate the modification of current client operations into processes that can be handled by ServiceNow's basic functionality.
In this way, our excellent development team in India and our bridge engineers in Japan will work together to ensure that our customers can feel assured in placing their orders.
I am currently working as a bridge engineer for ServiceNowHRSD projects ordered in Japan to our Indian affiliate, utilizing my English skills. ServiceNow with many templates for back-office operations in human resources and general administration HRSD, but may involve customization for Japan-specific customer requirements.
The most important aspect of my job is determining how much of the customer's requirements can be met by HRSD's basic functions and how to customize the functions to meet the areas that cannot be met.
Or, conversely, we may act as a liaison between the client and the development team in India to coordinate the modification of current client operations into processes that can be handled by ServiceNow's basic functionality.
In this way, our excellent development team in India and our bridge engineers in Japan will work together to ensure that our customers can feel assured in placing their orders.
Get the most out of ServiceNow
with total integration skills
I started my career as an application development engineer at a system subsidiary of an automobile manufacturer, and after moving to NTT DATA INTELLILINK, I have been engaged in the development, implementation and support of AP frameworks.
Having deepened my knowledge of framework-based systems, my own core skills include total integration techniques that link various applications and infrastructures together. Currently, as the general manager of the Advanced Technology Promotion Department, my mission is to develop technologies, products, and services that we have not handled before.
Among them, I see ServiceNow as one of the platforms that will become the foundation of the future IT society. I would like to provide our clients with the benefits of implementing ServiceNow by highly integrating ServiceNow with NTT DATA INTELLILINK's diverse solutions and latest product technologies, based on the "connection technology" that I have cultivated.
Having deepened my knowledge of framework-based systems, my own core skills include total integration techniques that link various applications and infrastructures together. Currently, as the general manager of the Advanced Technology Promotion Department, my mission is to develop technologies, products, and services that we have not handled before.
Among them, I see ServiceNow as one of the platforms that will become the foundation of the future IT society. I would like to provide our clients with the benefits of implementing ServiceNow by highly integrating ServiceNow with NTT DATA INTELLILINK's diverse solutions and latest product technologies, based on the "connection technology" that I have cultivated.
We offer proposals that take into account customer satisfaction
after introduction.
As an ITSM Professional Suite Certified Engineer* at ServiceNow, I support customers who are looking to standardize and streamline their system operations by leveraging digital.
ServiceNow IT Service Management improves incident management/problem management/change management/release management, etc., of the system under operation, and we are currently providing configuration management consulting and implementation support. Since I have been involved with ServiceNow since its initial version, my expertise is increasingly being sought by projects outside of my area of responsibility. ServiceNow is a means to solve a wide range of business problems, but I make recommendations that prioritize post-implementation satisfaction by taking the customer's level of need and future maintenance costs into account.
*The higher level certification for IT Service Management Implementation Specialist Certification (CIS-ITSM)
ServiceNow IT Service Management improves incident management/problem management/change management/release management, etc., of the system under operation, and we are currently providing configuration management consulting and implementation support. Since I have been involved with ServiceNow since its initial version, my expertise is increasingly being sought by projects outside of my area of responsibility. ServiceNow is a means to solve a wide range of business problems, but I make recommendations that prioritize post-implementation satisfaction by taking the customer's level of need and future maintenance costs into account.
*The higher level certification for IT Service Management Implementation Specialist Certification (CIS-ITSM)
Do you have the same problems with any of them?
operations and systems,
but do they all
have the same problems?