INTELLILINK Database Periodic Diagnostic Service for Oracle
Are you facing any problem with Oracle Database operations?
NTT DATA INTELLILINK will solve all your problems!
This is a product support integrated service that realizes stable DB operations by assisting with periodic DB diagnostics and problem resolution.
| 1: Collection | 2: Diagnosis | 3: Reporting | 4: Technical Support |
|---|
| We collect diagnostic data from the Oracle Database to be diagnosed. | We use the collected data to diagnose the problem and compile a diagnostic report. | We present the report of the diagnostic results to the client. We propose solutions to the issues. | We will continue to provide technical assistance for the diagnosis if you wish. (*)
*If you do not have a maintenance service contract with us, you will be charged separately. |
| Strengths | Strengths | Strengths | Strengths |
|---|---|---|---|
| We use Oracle profiling tool to gather detailed information on DB operation status This serves as element for accurate diagnosis. | We regularly diagnose DB operation status, detect "signs" of troubles such as performance degradation, and propose appropriate advice. | We support any issues found in the diagnosis until they are resolved.(*)
*If you do not have a maintenance service contract with us, you will be charged separately. |
You can rest assured because Oracle support engineers from NTT DATA INTELLILINK will take care of everything. |
Service Diagnostic Items
- DB time (breakdown of CPU time + other standby time)
- Top 5 Event (Top 5 standby events)
- SQL analysis (shared pool hit rate)
- DB buffer cache (buffer cache hit rate)
- Disk I/O wait time (user I/O wait time)
- Top SQL (execution time, CPU time, physical reading order)
- Number of physical read blocks
- Number of lock connections waiting
- Number of active sessions
- DB parameters
*Oracle support engineers will examine the above diagnostic items and give proposal for improvement. We can discuss the type and content of diagnostic items.
Extensive support system
- Performance tuning work
- Design and sizing work
- Implementation of improvements in the identified items
- Numerical prediction of improvements in the identified items
- Diagnosis from perspective other than Oracle Database
- Diagnosis from a security perspective
- Support for verification of actual equipment in our environment
Service Menu
Applicable version: Oracle Database 10gR2 (10.2.0) ~ Oracle Database 11gR2 (11.2.0)
*The contract is by instance basis.
| Menu | Services |
|---|---|
| Plan S | Up to two diagnoses per year (half yearly) |
| Plan M | Up to 4 diagnoses per year (quarterly) |
| Plan L | Up to 6 diagnoses per year (every other month) |
For each plan, the timing of diagnosis can be freely determined, taking into account the operational status of the system. Please contact our sales representative for a service price quotation.