INTELLILINK Security Incident Emergency Service

Emergency service reception address:

*If you have any questions about this service, please send an e-mail directly to this e-mail address, not using the "Contact Us" button at the top right of the page.
Please include the following information in your email.
- Name of company to be contacted/affiliation/department/name/phone number/e-mail address/incident summary

*E-mail address is shown as image to prevent junk e-mails. We apologize for the inconvenience, but please send the e-mail manually.

We help minimize the damage in the event of an accident

Recently, there has been no end to the information security incidents caused not only by unauthorized access, but also by a variety of causes, including internal crime, internal fraud, and administrative errors. If an incident occurs, the real damage to the organization is not only the fact that an incident occurred, but also the loss of trust and business opportunities caused by the failure to respond and take prompt action after the incident. The company must respond promptly and take appropriate action when information security incident occurs.

INTELLILINK Security Incident Emergency Service is an incident response service that helps minimize damage in the event of an incident.

Example of information security incident

Unauthorized access/virus, malware, bot	Website/database has been tampered Suspicious file found on the file server Network became heavy Unauthorized communication from your company to other companies
Information leakage	Lost or stolen computer or USB flash drive Wrong email is sent Customer data was claimed to have been leaked
Other	Reputation damage through Internet E-mail threatening to launch a DDoS is received

Services

Emergency reception: We will receive your request via e-mail and provide urgent advice until we can check the situation and visit you for an on-site initial response.
Please send us e-mail on ().
*Consultation, quotation, and initial advice are free of charge.
*Please include the following in your email.
　- Name of company to be contacted/affiliation/department/name/phone number/e-mail address/incident summary
*E-mail address is shown as image to prevent junk e-mails. We apologize for the inconvenience, but please send the e-mail manually.
On-site initial response: We will be on the site within 24 hours of receipt. We will assess the situation, provide advice on how to prevent damage from spreading, and support incident response, such as formulating future response policy.
Full-scale support (separate service): We support full-scale response, including full-scale investigation, investigation of the cause, and restoration/recovery.
Full-scale investigation includes log analysis, virus/malware analysis, and forensic investigation.
Based on the investigation, we will give advice on subsequent measures in the report.
*We can also conduct investigations in accordance with the "Guidelines for Preservation of Evidence" set forth by the "NPO Institute of Digital Forensics".

Contact

Emergency Services Reception Address

Incident response team

*E-mail address is shown as image to prevent junk e-mails. We apologize for the inconvenience, but please send the e-mail manually.

*This service is registered under "Information Security Service Standards Examination and Registration System" by the Japan Security Audit Association (JASA), a non-profit organization, which conducts the audit and registration.