Supporting "Work Style Reform" with AI Quick Reply


Quick Reply is part of NTT DATA INTELLILINK's services to promote the use of AI by companies. It can be used as an add-in to the mailer environment that you normally use.
The system has four features—FAQ registration, FAQ search, training data registration, and FAQ/training data management—and can improve operational efficiency with minimal burden, without changing the existing e-mail environment.
Quick Reply will streamline e-mail inquiry operations and eliminate the dependence on individual skills in work that concentrates knowledge in the hands of individuals. This will make a significant contribution to the promotion of "work style reform" in companies.

Product Features

Quick Reply is a cloud service that supports the accumulation, utilization and learning (advancement of utilization) of business knowledge, and can be used starting from zero knowledge base. By simply installing an add-in to your mailer environment, Quick Reply will enable you to easily search for queries delivered to your mailer and provide functions such as "Insert as an answer in reply email" or "Register the response to the mailer as a new FAQ."

FAQ Registration
Register FAQs from inquiries and newly created replies from the mailer to Quick Reply
FAQ Search
Easy search by selecting the text you want to search from the body of the mailer, and insert the response from Quick Reply into the reply mail with a single click
Learning data registration
Register the questions you want to record as training data from the mailer by linking them to existing FAQs and registering them in Quick Reply
FAQ and learning data management
Manually add and edit FAQs and training data from a browser-accessible management screen

FAQ List Screen Image

FAQ List Screen Image

List of Functions

Add-in FunctionsService Management Functions
FAQ Registration RequestUser Registration
FAQ question text searchCategory editing and browsing
FAQ Keyword SearchRegister, Edit, or Delete FAQs
Learning data registrationLearning data registration
Feedback RegistrationTraining object setting
Category switchingTraining data import
 Various Statistics

This product is ideal for customers with the following requirements and issues.

  • The same question has been answered many times in the past.
  • Searching and referencing past email history to compose a response.
  • Referring to and attaching documents on the file server to create a response.
  • The same person is contacted each time to create a response.

Related Information

The special content "AI BUSINESS INFRASTRUCTURE"'s product and service menu also has an introduction of this.

* These products or services are only available in Japan.

Supporting "Work Style Reform" with AI Quick Reply