• What's New
• What is VOISTAGE?
• IVR Function
• Maintenance service

What's New

• 2022.04.01Guide to download the archived versions of online help
• 2021.01.08Released Multimedia Box Basic Software Ver. 10.0.5.0.
• 2021.01.08Released Multimedia Box Basic Software Ver. 9.0.10.0.

Guide to download the archived versions of online help

Since the online help has been closed, we are distributing an archived version. Please contact us if you need assistance.

Released Multimedia Box Basic Software Ver. 10.0.5.0.

We have made following functional enhancements.

• We have enhanced the format of WAVE files that can be read by the basic software to allow the VoicePlay method to be executed on WAVE files created by many popular voice tools.
• Under special circumstances where it took a very long time to send and receive messages to and from the other fax machine due to reasons such as poor line quality when receiving fax, fax reception took up to 3 hours and failed in some cases. This enabled us to determine success or failure at an earlier point in time.

We fixed the following defects.

• When receiving a fax in ECM mode, if the other machine sent a small size frame, which violates the T4 protocol, the received image cannot be created and the fax reception should fail, but the other machine was informed that the fax communication was successful.
• When receiving fax under heavy PC load, an application error may occur in the PRISVCB, and subsequent incoming and outgoing communication per multimedia box may be disabled.
• If a protocol violation message is received from the sending FAX machine at the start of FAX reception, an application error may occur in the PRISVCB, and subsequent incoming and outgoing communication per multimedia box unit may be disabled.
• If fax is received while acquiring voice logs, in rare cases, network delays may cause the fax signal to stop being sent to the other party, resulting in fax reception failure.
• After rebooting the PC, the core service may start with the LAN box unrecognized and it may not be possible to make or receive calls.

Released Multimedia Box Basic Software Ver. 9.0.10.0.

The following enhancements have been made.

• We have enhanced the format of WAVE files that can be read by the basic software so that the VoicePlay method can also be executed on WAVE files created by some general voice tools.
• Under special circumstances where it took a very long time to send and receive messages to and from the other fax machine due to reasons such as poor line quality when receiving fax, fax reception took up to 3 hours and failed in some cases. This enabled us to determine success or failure at an earlier point in time.

We fixed the following defects.

• When receiving a fax in ECM mode, if the other machine sent a small size frame, which violates the T4 protocol, the received image cannot be created and the fax reception should fail, but the other machine was informed that the fax communication was successful.
• When receiving fax under heavy PC load, an application error may occur in the PRISVCB, and subsequent incoming and outgoing communication per multimedia box may be disabled.
• If a protocol violation message is received from the sending fax machine at the start of fax reception, an application error may occur in the PRISVCB, and subsequent incoming and outgoing communication per multimedia box may be disabled.

What is VOISTAGE?

VOISTAGE is a strategic brand with a new concept proposed by NTT DATA INTELLILINK for the future CTI/CRM market. Our integrated development of hardware and software, reliable support through domestic production, and strong sales network have already earned received numerous installations and earned high reputation.

Market

The CTI/CRM market continues to grow and expand in the evolving IT society. This is a promising market that is expected to continue to grow significantly in the future.

CTI/CRM market continues to grow and expand

And now towards a New Era

Concept

VOISTAGE is a strategic brand for CTI/CRM products offered by NTT DATA INTELLILINK Corporation. It creates a new market with its high performance and cost value.

VOISTAGE Concept

Features of VOISTAGE

• We quickly develop pure domestic products and deliver them at low cost and with high reliability by integrating hardware and software development.
• We develop and integrate our own latest CTI technologies, such as speech recognition, text-to-speech, and IP integration, and reflect them in our products.
• We boast an overwhelming share of the market within the NTT Group, as well as its use in NTT DATA's ANSER voice response system for the financial and central government.
• Through our nationwide network of VOISTAGE partners, we can develop unique solutions and provide detailed support.
• We have enhanced the format of WAVE files that can be read by the basic software to allow the VoicePlay method to be executed on WAVE files created by some general voice tools.

Value Chain

Our biggest business theme for VOISTAGE is to continue to provide optimal solutions to our customers by actively collaborating with manufacturers and vendors.

VOISTAGE Value Chain

Development System

VOISTAGE is a purely domestic product and developed as an integrated hardware and software product. One of the advantages of VOISTAGE is this development system which no other company has.

Benefits of "domestic production"

• We can provide high-quality products and services.
• We can provide prompt and responsible support with a thorough knowledge of our products.
• We ensure stable product supply and feedback of product information.
• We can develop products that match domestic line conditions and usage environment.

Benefits of "integrated hardware/software development"

• We can reflect customer needs and fresh ideas in our product development.
• We can provide a compatible system development environment along with our products.
• We can develop a complete solution from core technology to applied technology.
• We can develop excellent products and systems in a short period of time and at low cost.

Sales Structure

Nationwide VOISTAGE partners certified by NTT DATA INTELLILINK Corporation responsibly develop and provide systems that use VOISTAGE.

Collaboration with VOISTAGE Partners

• We have partner agreements with more than 60 leading SI development companies nationwide.
• We actively provide technical and sales support and information exchange to our partners.
• We promote joint development of OEM/third-party products and other systems with our partners.

IVR Function

Added value and advantages of VOISTAGE's IVR function

VOISTAGE's Voice Recognition Function "Vrec"

• Speech recognition to pinpoint desired content from numerous menus and information.
• "Vrec®", an ever-evolving speech recognition engine that also supports N-BEST and word spotting
• VOISTAGE supports voice recognition as a standard feature along with other functions, as we believe it is essential for the CTI/CRM in the future.

Barrier-free system that allows user to quickly specify the information user wants to know, speech recognition

Normally, in the automated voice information service, you follow the guidance from the system ("Press 1 for ○○, 2 for △△, etc.") and press a push button to select a menu item or enter information. However, when many menus and information items are provided, push button needs to be pressed many times to reach the desired information. Also, in case of cordless and cellular phones, the phone must be removed from the ear for each push operation. By using voice recognition technology, information can be specified by voice and the desired information intuitively, quickly, and in pinpoint accuracy. It is also a barrier-free function that is friendly to people who are not familiar with operation and the elderly people because there is no need of push-button operation and information can be obtained through natural dialogue-based operation.

"Vrec", voice recognition engine developed by NTT DATA, is provided as a standard feature in the multimedia card.
By setting up a dictionary of words to be recognized in advance, "Vrec" can recognize voices of random speakers in real time. The maximum number of simultaneously recognized words is 1000 words x 4 sequences.
Of course, there is no limit to the number of words registered in the entire system. The recognition rate is over 95%* for 500 words. "Vrec" provides large vocabulary recognition of 500,000 words and high-performance speech recognition that supports even barge-in function.

*The number of simultaneously recognized words and the recognition rate vary depending on the memory used and the number of lines.

Features of Vrec2

Large vocabulary recognition of 500,000 words

Recognition performance of Vrec2 has been dramatically improved through the use of new speech recognition logic and a high-precision general-purpose acoustic model. The maximum registered vocabulary has been increased from 100,000 to 500,000 words.

Supports high-precision barge-in (interrupted speech) function

By stopping the guidance voice during speech using hardware (DSP) achieves a more natural and sensitive conversational environment.

Unparalleled cost performance

No training is required because of the generic acoustic model. No additional licenses are required, and a speech recognition system can be built in a short period of time and at low cost.

Variety of options

"Tune-up service" where professional staff supports system construction, and "special acoustic models" for numbers/names/addresses/company names/financial institution names, etc. are available as options to support advanced and versatile system construction.

"Vrec2", a more advanced voice recognition engine, offers three additional functions!

N-BEST

Single recognition can notify up to multiple (3rd) candidates to the application. The list is narrowed down by listening back to similar candidate words, which increases the accuracy of recognition.
(Example) "Please tell your name" → "Mori" → "Are you Mouri-san?" → "No" → "Are you Mr. Mori?"

Word Spotting

Only specific keywords are recognized, excluding unnecessary words before and after.
"Um, I am Yamada." → "You are Yamada. Is that right?" (Recognizes only "Yamada")

Supports VoiceXML

Vrec2 enables dynamic dictionary creation in applications. Combined with the VOISTAGE text-to-speech function, it also easily supports voice portals to control the Web with voice.

Speech recognition technology of VOISTAGE developed through ANSWER

Text-to-speech function of VOISTAGE, which pursues more natural voice using own methods

Speech synthesis (text-to-speech) converts text mixed with kanji and kana into speech.
Along with voice recognition, this is an important function that will form the core of the human interface in the next generation.
Until now, synthesized voice has been a unique machine voice that can be compared to a so-called robot voice, but VOISTAGE has revolutionized the conventional image with its unique synthesis method to achieve a more natural voice.

Features of VOISTAGE Text-To-Speech Function

Generates natural, high-quality voice

Our own method converts text data mixed with Kanji and Kana into high-quality voice data.
Two patterns of speakers are available: male and female voices. You can select the voice suitable for your application.

Come with powerful text analysis dictionary with 250,000 words

In addition to the basic dictionary with 100,000 words, it comes with a standard text analysis dictionary that includes 80,000 place names, 50,000 person names, and 20,000 English words, so that the words that users were forced to register themselves can be read out as they are.

Flexible operating environment

You can edit the prosody such as intonation and accent of the text to be read. You can also configure various settings related to speech, such as high/low voice, accent strength, and speech speed. Adjusting these settings allows the voice to sound more like a real voice.

More advanced speech synthesis

Features of New Text-To-Speech Function

Smoother and variety of voices

In addition to improved voice quality, we have added a new female voice, and enhanced speaker variations to three types.

277,000 words and a full dictionary

We have newly added a total of 27,000 words (5,000 basic dictionary words, 2,000 English words, 11,000 place names, and 2,000 person names) to the existing 250,000-word dictionary. The latest and most difficult words are read smoothly.

Prosody editing is available across multiple phrases

We have expanded the unit of prosody editing from one phrase to multiple phrases, making it possible to edit even long sentences on a single operation screen and dramatically improving editing efficiency.

Detailed readout settings

The readout can now be adjusted even more precisely. You can easily set various items such as characters to be ignored during speech, punctuation, alphanumeric characters, and symbols to synthesize speech as desired.

VOISTAGE provides strong support for CTI with a variety of hardware that excels in functionality, operability, and scalability.
We will continue to enhance our product lineup so that we can accurately meet market needs and provide high-quality systems at low cost.
Purchase from our trusted nationwideVOISTAGE Partners.

Multimedia Box VS-401LB

Multimedia Box VS-2301LB

Multimedia Box VS-412MB

Multimedia Box Speech Synthesis Option

Multimedia Box Maintenance Service

This is the maintenance service to support multimedia box of each customer.
In addition to the existing hardware warranty, we lease a substitute equipment at the time of repair and provide support for investigation based on log analysis in the event of failure, so that you can use the Multimedia Box safely.

Overview of Maintenance Service

Procedure to start service

Frequently Asked Questions

I already use a multimedia box. Can I subscribe to the maintenance service?

Yes. You can also subscribe to the maintenance service for the multimedia box you are currently using.

How soon can you send me a substitute equipment?

If the multimedia box is determined to have a hardware failure, we will do our best efforts to ship it. At that time, we will also conduct a brief inquiry to confirm that the problem is a hardware failure.

What is the log analysis service?

If any problem occurs in your multimedia box, we will investigate the log to determine the cause of the problem. We will investigate obvious problems with the Multimedia Box, such as the problems that can be reproduced by our company, regardless of whether this service is available or not. However, please subscribe to this service for log analysis to investigate the cause and solution for problems that have occurred as described above.

Can I get maintenance service with a multimedia card?

The equipment covered is the multimedia box only.

What is the unit of maintenance service? Can I subscribe to the service on a per-system or per-user basis?

The subscription unit for this service is one multimedia box/year. If you wish to use many multimedia boxes in one system, please contact us for a separate estimate.

Multimedia box originally had a "5 year warranty", will that change?

The 5-Year Warranty, which provides free repairs for 5 years against hardware failures, will continue regardless of this maintenance service. (*User registration required) On the other hand, the "5-year warranty" does not include services such as providing a substitute equipment during the repair period or investigating logs in the event of failure. You can get above services by subscribing to the maintenance service.